FREQUENTLY ASKED QUESTIONS
Your shopping cart displays the goods you have purchased. We dispatch orders within 3 days of receipt of payment and will email you if there are any delays. Dispatch will be out of New Zealand using New Zealand Post, unless advised otherwise. In the case of the item not being available for dispatch out of New Zealand it will be dispatched from Indonesia using EMS Post.
Orders to destinations within New Zealand will be sent New Zealand Post Courier (tracked). Items that are sent courier may need to be signed for, so if you may not be at home we recommend having your item sent to your work address. Items will arrive within 1 to 5 working days.
Australian deliveries will arrive 2 to 7 working days working using NZ Post Economy Courier or EMS post (tracked). Items that are sent courier may need to be signed for, so if you may not be at home we recommend having your item sent to your work address.
REST OF WORLD
Deliveries to all other destinations will arrive 2 to 10 working days using NZ Post, Tracked International Economy Courier or EMS Post (tracked)
INSURANCE Only tracked items will be insured.
LOST OR DAMAGED ITEMS
If a package does not arrive please contact us within fourteen days from confirmation of dispatch to claim insurance on the item. We will require your details, the details of the item that was lost, and the tracking number we sent you with confirmation of dispatch. If a damaged item has arrived please advise us within 24 hours of receiving. We require it to be returned to the postal authority in your country as near as possible in the same condition as when it was delivered. We will refund postage and replace your item free of charge.
We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:
• the item is seized by Customs or any other government agency. • the item is sent to a country where no postal or courier service exists.
• the loss or damage is the result of an event beyond our reasonable control.
• the loss or damage occurs after delivery.
• the item was authorized to be sent without tracking or without insurance.